Rose Brand - Secaucus, New Jersey

Brad Shelton

After paying over $9000.00 they sent me an additional bill after I had received and installed the drapes, “because the shipping was more than we anticipated.” I’m sorry, that seems like a YOU problem not a me problem. Why do I have to pay for your miscalculation?

Brian Milbrand

When you select your shipping when you order, you’re not actually selecting shipping. After you order, you need an endless back and forth with their customer service to get the shipping you selected when you made the order. Very unhelpful. I’ve never had to email with a company multiple times just to get them to ship the item I ordered via the shipping method I selected when I made the order.

Shaun Mirza

Customer service there is sorely lacking. It's very difficult to get somebody to give you help. Don't even ask for getting help loading your van your pretty much pointed to the item and you're supposed to load it in there yourself. They're more concerned about getting to lunch on time. If you're planning to use that location prepare to be there a really long time.

Edit to my review. So I dropped off again at this same location and guess what same horrible service. I had to lug 2 heavy boxes up to the counter instead of advising me to back my van up to the loading dock. Plus I had an additional wait at the counter as the counter person just disappeared. As for this I dropped my rating to one star. And to the owner please don't ask for my phone number as all of your clients should get better service without speaking to you directly. Also if your looking to speak to me I'm probably still at the front counter.

Alexie Cruz

Great place for large fabrics and theatre equipment. Location stopped the last star, but it is not too bad an issue. Everyone gave great service, operators were awesome on phone asking questions and taking my order. Will be my theatrical fabric stop from now on.

Amber Mathis

I have been using Rose Brand for custom drape projects for both theater and events for the past 6 years and I have never been disappointed in their work. The prices are reasonable and the work is always impeccable. Their customer service reps are always very helpful and pleasant and they have a wealth of knowledge about the products they are selling. I can go to them with an idea and a half-conceived method for how to achieve what Im looking for and they will offer ideas and insight to make the design a reality. I cannot recommend them enough!

Victor „Becomethebull“ Castro

Trying to get a quote for weeks. Sent several emails to the sales representative Rebecca Foster and explain our simple needs to produce two curtains in a U-shape track. Sent measurements and pictures. She said yes we can do it. She said she would sent samples of the fabrics in the mail that I never got. And the worse is that I still don't get the estimate cost to proceed. I guess I had bad luck with the sales person....

Mat Hause

Talked to a sales rep (Brandi) to make an order yesterday. She told me it would be ready by 11am today. I drove up from Philadelphia to pick up the order and When I got to the RoseBrand warehouse at 1:00pm nothing was ready and the warehouse folks had no record of the order despite the fact that it had been paid for. Had to sit and wait for them to figure out that it was already paid for due to incompetence and poor communication of the sales rep. Sales reps were not accomodating or apologetic and blamed everything on another department. Overall was a terrible cutomer experience. Would not recommend rosebrand. At the very least would engage with them online and bypass the incompetent sales staff.

Infinite Scenic

Absolute excellent and consistent services. We work with Matt (ext 161) at least once a week and he is always helpful, expedient and almost always has a solution for our needs. Could not be more grateful for the support and resources that Rose Brand offers to industry.