Imperial Textile - Buffalo, New York

Brian Masters

I ordered Ten (10) skirts from them on Amazon. They only shipped Two (2). When i complained they claimed that they sent Ten (10) even telling me that I need to file a claim with Amazon. They stated they sent multiple boxes, (They Didnt), they claimed that the boxes were packed Five (5) each, they weren't. THEY SHIPPED ONLY TWO (2) of the skirts.
I returned the package, for them to only credit my acccount for Two (2) skirts.
Way to rip me off for $300.00
Nice scam you have going on!

E Somerville

Contrary to everything I see from a review perspective, my experience was great. I made a custom gift purchase and needed it within 7 days, the Customer Service Rep made it happen. Great experience.

1 1 (‪Badger‬)

This company refuses to communicate with customers and does a very poor job of updating the order online. Hoping for a delivery date that isn't an outright lie? This company will email you call you to say they've shipped, but when you check with FedEx...it's still in their warehouse in Brooklyn. They'll string you along pretending they've filled your order for a long time...it's not worth it. They are wasting your time on purpose hoping you will not pursue a refund.

Recieved order after almost two weeks. It was late because they had to complete the order by getting my aprons from Chef's Wear. The orange stripe 36" weight towels I ordered were USED and green striped (wrong weight/thickness). The jackets button holes are too small.

Not worth the aggravation. Poor quality, astoundingly bad service. Mercer Culinary next time.

Ray L.

This company is absolutely the worst. I waited more than 2 weeks for a manager to return my call after I inquired about returning an item. When finally got in touch with her she said that I will have to pay a 50% restocking fee to return the item because it was "custom made quick" (the item was not a custom item) and their return policy is very misleading. You will only find great reviews on their website but google reviews tell the true story about this company. Bunch of scammers.

Wesley Mast

I would not recommend ordering from this company. After wanting to return the item I ordered (unopened, and the day it arrived), I am losing almost the total amount I spent on it in the return process. This company does not handle returns well.
I expected a fee to ship it back, but there were additional charges taken out of my return. I will not be ordering from this website or any of the websites associated with it. And I will never reccomemd this website to anyone looking to buy linens of any kind.

keylafa

Is there a rating less than 1. This COMPANY SUCKS!!! NEVER PURCHASE ANYTHING FROM THEM. I WISH I WOULD HAVE LOOKED AT THE REVIEWS FIRST. THEY LACK COMMUNICATION. HAVE NO PROBLEM GETTING PAYMENT, BUT LACK THE SAME ENERGY FOR REFUNDS. I DID GET ACPHONE CALL BACK AFTER THE DELAY ON MY ORDER. NEVER PURCHASE FROM THRM UNDER ANY CIRCUMSTANCES!!

Sarah Axsen

Ordered a pair of shoes in a size 7.5 for a news years eve party at my job on 12/22/21. Received order on 12/27/21. Very disappointed, was shipped the wrong size. Shoes are a size 7.0 and too small. Emailed company to start return process and see if I could get correct size overnighted and have gotten no response back. Called customer service and got automated message that they will be closed through January 3rd...so much for getting my order corrected in a timely manner. They really dropped the ball on this one. This was my first time ordering from this company and I probably won't order from them again. I'll stick with Shoes for Crews from now on!

savannah pittman

DO NOT BUY FROM THIS “BUSINESS”
I ordered a pair of shoes from this place online and when I got them they were way too big so when I called the customer service number and spoke with Nancy she wanted to tell me that it was my fault because I didn’t choose the right size, that they weren’t going to accept shoes back that were in perfect condition, and she wanted to always cut me off while I was speaking and talk to me like I was a child. If I could give them ZERO STARS I would!!!!! She is a terrible business owner and will not work with you on anything about returns.